1. 7-Day Easy Returns
We want you to love your purchase. If you are not completely satisfied, you may request a return within 7 days of delivery for eligible items.
2. Eligibility for Return
- Item must be unused, unwashed, and in original condition with all tags and packaging intact.
- Return request must be submitted within 7 days from the date of delivery.
- Custom or made-to-order items, and items marked “Final Sale”, are not eligible for return.
- Products damaged due to misuse or wear after delivery are not eligible.
3. How to Request a Return
- Log in to your account and go to My Orders.
- Open the delivered order and click Request Return.
- Provide a clear reason for the return (minimum 10 characters).
- Submit the request. Our team will review it within 2–3 business days.
You can also contact us via WhatsApp or the Contact page for assistance.
4. Return Process
- Once your return is approved, we will share pickup or shipping instructions.
- Pack the item securely in original packaging.
- After we receive and inspect the product, we will process your refund or exchange.
5. Refunds
- Refunds are issued to the original payment method (or as store credit if preferred).
- For prepaid orders, refund is initiated within 5–7 business days after we accept the returned item.
- For Cash on Delivery (COD) orders, refund is processed via bank transfer / UPI after we receive your account details.
- Shipping charges are non-refundable unless the return is due to our error (wrong/damaged item).
6. Damaged or Wrong Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos. We will arrange a free replacement or full refund at no extra cost to you.
7. Cancellation
You may cancel an order before it is shipped. Once shipped, the order follows the return policy above.
8. Contact for Returns
V M Textile
Khasra No. 237/244, Post Panwaliya Th. Sanganer, Bosch Water Pump, Panwaliya
Jaipur, Rajasthan, 303904, India
Phone / WhatsApp: +91 7976001769
Or use our Contact form